FAQ

At the end of a PCP contract, there are three options:

1. Part-exchange the vehicle for another vehicle of your choice;

2. Keep the current vehicle – pay the final instalment plus the ‘option to purchase fee’ and the car then belongs to you. Alternatively you can speak with a Volkswagen Financial Services Ireland customer care representative about options to extend the current finance agreement and repay the remaining amount (GMFV) over an agreed period;

3. Return the vehicle to the dealer with no further repayments.

Volkswagen Financial Services Ireland guarantees the minimum future value at the end of the agreement so both you and the dealer are protected. Any shortfall is covered by Volkswagen Financial Services Ireland. As previously referred to, this is subject to the condition of the vehicle and the annual mileage.

At the end of your agreement if you choose to sell your car either to a dealership or privately, the difference between the sale price of the vehicle and the agreed GMFV is known as your equity.

For example:

GMFV = €10,000

Sale Price = €12,000

Equity = €2,000

You can choose to exchange the vehicle, or use the equity, as part of the deposit for a new vehicle. 

Learn more about equity here.

Our PCP product is based on the future value of the vehicle. That value is determined by the wear and tear on the vehicle and calculated on the basis of a maximum mileage (or kilometre) usage. As part of the end of contract conditions, an excess charge applies where that usage is exceeded but only if you wish to handback the vehicle to Volkswagen Financial Services and not in cases when you wish to avail of the option to sell or trade in the vehicle. The excess mileage (kilometre) charges vary from brand to brand however the average charge is 6 cent per km. 

As with all forms of Hire Purchase, until the final payment is made in settlement of the PCP agreement, the car is legally owned by Volkswagen Financial Services Ireland (although it is registered in you, the customer’s name).

It is important that we highlight a few distinctions.

(a) Volkswagen Financial Services Ireland is a wholly owned subsidary of Volkswagen Financial Services AG. 

(b) The PCP product, which is a form of Hire Purchase Agreement, is primarily regulated under the Consumer Credit Act 1995.

(c) Dealers are authorised as intermediaries by the Competition and Consumer Protection Commission.

In addition to the regulations referred to above, the rights and protections for consumers in respect of PCP are provided for within other regulations such as general contract and provision of services law, data protection and e-privacy law among others. 

Volkswagen Financial Services Ireland is a wholly owned subsidiary of Volkswagen Financial Services AG, which is 100% owned by Volkswagen AG, the global vehicle manufacturer. As the largest automotive financial provider, Volkswagen Financial Services AG operates in 42 countries worldwide and is responsible for coordinating the worldwide financial services activities of the Volkswagen Group.

Volkswagen Financial Services Ireland has been providing innovative and market leading car finance solutions to the Irish market since 2008, in conjunction with the Volkswagen Group Ireland brands which include Volkswagen, Audi, ŠKODA, SEAT and Volkswagen Commercial Vehicles. Volkswagen Financial Services Ireland was the very first to bring the Personal Contract Plan (PCP) to customers in 2010. With over 120 dealers and over 30,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

You can contact our Customer Care team on;

Customer Care Phone: +353 (0)1 211 8391

Alternatively, if you are an existing customer, you can login to our Customer Portal where you can find and manage all your car finance details in one secure place.

Write to us at: 

Volkswagen Financial Services Ireland Limited
Block C
Liffey Valley Office Campus
Liffey Valley
Dublin 22
Ireland D22CF60

Our opening hours are as follows:

Monday to Friday: 9:00am - 5:30pm
(Excluding Bank holidays and public holidays)

If you are an existing customer please login to our Customer Portal, where you can manage and edit your car finance details in one secure place.

To update your bank account details for your current direct debit payment, please download and complete the

and return to our Customer Care Department via the following methods;

Email: query@vwfs.com

Post: Volkswagen Financial Services Ireland Limited, Block C, Liffey Valley Office Campus, Dublin 22, Ireland, D22CF60

A How to complete your SEPA Direct Debit Mandate is included on the downloadable form.

• Please ensure to complete all sections with an asterisk symbol in block capital letters and complete in black pen.

• Please note the bank account must be in the name of the finance agreement holder.

Once received, we will amend your bank account details on file for future monthly direct debit payments, (please note there may be an overlap in timing due to the billing schedule of your loan agreement).

To request a settlement quote or balance enquiry, please login to the Customer Portal where you can find and manage your car finance details in one secure place.

All of our finance agreements are made through our authorised Volkswagen, Audi, ŠKODA, SEAT, Volkswagen Commercial Vehicle and CUPRA dealerships.

Please find your local dealer here:

• Volkswagen
• Audi
• ŠKODA
• SEAT
• Volkswagen Commercial Vehicle
• CUPRA

If you wish to change the date your direct debit payment is presented each month, please login to the Customer Portal where you can manage your car finance details in one secure place.

* fee may apply

If you wish to change your address, please visit our Customer Portal where you can manage and edit your personal details in one secure place.

Yes, you will receive written reminders of your PCP final payment due dates in advance of the payment. For more information on PCP please click here.

1. Part exchange your vehicle for a brand new Volkswagen, Audi, ŠKODA or Seat at one of our dealerships.
2. Keep your current vehicle- Simply pay the final instalment plus the option to purchase fee and the car is yours. Alternatively talk to your Volkswagen Financial Services Ireland customer care representative about options to extend your current finance agreement.
3. Return your vehicle to your dealer.

For more information please visit the PCP End of Contract Options section of this website.

To exercise your rights under Data Protection laws, please complete the Data Rights Request Form attached below and return to us marked for attention of the Customer Care department. Once received, we will review the request and take the required actions. (Please note we will need to discuss your request via a phone call to validate the request. This may be either before or after completion of the Data Rights Request Form)

How do I complete the Data Rights Request Form?

• Please print the attached PDF Data Rights Request Form below

• Complete all sections (A and B) in block capitals

• You will be required to fill in your name, address and telephone (this must be the details of the Data Subject making the request)

• You will need to outline which right(s) within GDPR Articles 15-22 you are invoking, including any relevant information to assist us

• Please ensure that you sign and date the form

In February 2014, the Single Euro Payments Area (SEPA for short) took effect in Ireland. SEPA will standardise euro payments across Europe and make it easier to pay for goods and services and to transfer and receive money. 

What does it mean?

Your Bank Account Number and Sort Code has been replaced with an International Bank Account Number (IBAN) and Bank Identifier Code (BIC). But don't worry - we do not require that you take any action - we have amended your details which we currently hold, accordingly. 

Volkswagen Bank GmbH Branch Ireland made the switch to SEPA on 25/11/2013. Volkswagen Financial Services Ireland Limited will continue to use SEPA.

If you have any queries about SEPA and how it will affect your account with Volkswagen Financial Services Ireland Limited, you can contact us directly. 

Complaints Process

At Volkswagen Financial Services Ireland we are committed to providing our customers with the highest standard of service. If you have a complaint, we want to know! We will address the issue as quickly and as fairly as possible. 

 

Our Promise

We will handle your complaint in a fair, courteous, and prompt manner. We will record and investigate your complaint internally. We will aim to resolve the issue for you and ensure that the issue does not happen again. 

 

How can I make a complaint?

Call us on our Customer Care Helpdesk at: +353 (0)1 211 8391

Email us at: customercomplaints@vwfs.com

Write to us at: 

Volkswagen Financial Services Ireland Limited
Block C
Liffey Valley Office Campus
Liffey Valley
Dublin 22
Ireland D22CF60

 

What happens next?

Where possible we aim to resolve all issues on the phone.

If this does not happen in your case and we need to investigate further we will send you a written acknowledgement of your complaint within 5 business days.

If for any reason we haven't resolved your complaint within 20 business days we will send you a written update.

Where your complaint is not resolved within 40 business days, we will write to inform you and let you know when you can expect a full reply. This will be in exceptional cases only. 

 

What if I want to take the matter further?

You may refer your complaint to the Financial Services and Pensions Ombudsman for arbitration.

The Financial Services and Pensions Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant. The Ombudsman will only review a complaint after the complaint has been reviewed using VWFS internal complaints procedures. It is therefore important that you firstly give us the opportunity to resolve the problem. 

The Ombudsman may be contacted at the following address:

Financial Services and Pensions Ombudsman’s Bureau
3rd Floor, Lincoln House
Lincoln Place, Dublin 2, D02 VH29
Lo Call: 1890 882 090
Tel: (01) 567 7000
Email: info@fspo.ie

Our Bank Details

If you would like to transfer funds to our account please reference your contract number and car registration so that we can correctly apply the funds to your account.

Bank Details

Bank Account:    Volkswagen Financial Services Ireland Limited
Bank Address:    Bank Of Ireland, 2 College Green, Dublin 2
BIC:                        BOFIIE2D
IBAN:                     IE47BOFI90001736329342

VWFS understand that every now and again unexpected expenses can occur and this may lead to difficulties meeting your monthly vehicle payments.

To help support customers who miss a monthly payment VWFS have now introduced a convenient way to keep your agreement with us up to date.

In the event of a missed payment VWFS may contact you via text and email with a personalised link to our Online Payments Portal.

Here you will be able to conveniently and securely pay your missed payment by debit card or PayPal or request us to debit your bank account at a date of your choosing within the next 30 days.

It is very important that if you are in arrears or are facing financial difficulty that you fully engage and co-operate with us. This includes contacting us or responding to calls or correspondence so that a full and timely assessment of your financial situation can be carried out.

You can call our Collections team Monday to Friday 9:00 to 17:30 on 01 - 2118285

The best thing you can do is to pay back the missed payments as soon as you can. While you are in arrears your credit rating may be affected which means it may be more difficult for you to get a loan in the future.

If you can’t clear the arrears on your car finance, you should speak to us as soon as you can to talk through your options.

Should you wish to consult with an advisor to seek assistance - MABS (Money Advice Budgeting Service) can be contacted on www.MABS.ie or 0818 07 2000 Monday to Friday 9am – 8pm.

For more information, please visit https://www.vwfs.ie/missedpayment.html

Until now, leasing has been just for businesses but now it’s available for everyone.

That means you have the opportunity to drive any Volkswagen, Audi, SEAT, SKODA, or CUPRA tailored to your taste, with no upfront cost for just one easy monthly payment.

Ownership is retained by VWFS. Therefore, the risks remain with VWFS and there are no residual issues for you.

Your term can be anywhere from 12 - 48 months. It can be specific monthly intervals ie. 35, 36, 37 months.

In your Personal Leasing contract road tax is included and you have the option to add all your servicing and maintenance costs too:

• Servicing covers all routine services and inspections recommended by the manufacturer (oil changes, filter replacements, brake fluid changes etc.).
• Maintenance covers the components on the vehicle which are subject to wear and tear throughout the duration of your contract (wiper blades, brake pads and discs etc.).
• You also have the option to include tyre replacements on your maintenance contract

Personal Leasing includes a fixed monthly rental payment so you know the cost from the start. 

Your fixed monthly rental payment is due on the 1st or 15th of each month.

You activate your Personal Leasing contract with your preferred Dealership.

When you’re leasing directly from your Dealership, you benefit from that expertise and a level of service that is second to none.

Then at the end of your contract term, you can renew your contract at the Dealership.

The mileage range is 5,000km - 40,000km annually across vehicle types and fuel types (excludes electric vehicles).

You have Unlimited Contract Modifications (up to 6 months before end of contract)

• Mileage (up to the maximum mileage of 240,000km)
• Term (up to the maximum term of 48 months)
• Services

Yes, there's no restriction on what model or spec you decide to choose. Personalise your plan by agreeing the repayment period and annual mileage that suits you. All your costs included in one fixed monthly payment.

With Personal Leasing, there is no upfront cost required. Your monthly payment can be all inclusive, leaving you worry free. To manage your monthly rental you may at the start of your contract include up to 10% of the RRP, to reduce your monthly rental.