Careers

Job Purpose:

The Key Account Manager plays a vital role in implementing and achieving our commercial objectives, focusing on the retention, growth, and profitability of our fleet business.

This role demands a candidate who is highly motivated, dedicated to customer retention and expansion, and possesses the ability to build and nurture valuable relationships with key stakeholders within each assigned account.

The successful applicant will need to develop an in-depth understanding of our customers' businesses, industries, and challenges, with a primary goal of becoming their trusted fleet advisor.

This position is well-suited for individuals who are self-driven to meet challenging yet rewarding monthly business targets. We seek someone with exceptional relationship-building and consultative sales skills, aiming for successful results.

Key Responsibilities:

• Identify and target potential fleet customers, effectively converting leads into sales opportunities
• Maintain and strengthen relationships with existing fleet customers through outstanding customer service, addressing their needs, and ensuring ongoing satisfaction
• Maximize customer retention through continuous advice and effective contract renewal negotiations.
• Meet or exceed monthly and annual sales targets, along with other performance metrics
• Maintain a comprehensive understanding of our products and services to effectively communicate their benefits to potential customers
• Create and present compelling sales proposals tailored to the specific fleet requirements of prospective customer
• Negotiate and finalize deals with customers, ensuring mutually beneficial terms that align with company policies
• Maintain accurate records of all sales activities, client interactions, and contracts.
• Stay updated on industry trends and competitors to inform your sales strategies

Job Requirements :

• A minimum of 3 years of proven experience in selling vehicle leasing and/or account management
• Strong knowledge of the Irish fleet market, including key companies, trends, and regulations
• Results-oriented with a focus on achieving and surpassing sales targets
• Excellent interpersonal and communication skills
• Ability to work independently and manage time effectively in a field-based role
• Possession of a full, clean driving license.
• APA Loans or QFA qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment.

Terms & Conditions:

This is a two year fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles). With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has become one of the largest car finance providers in Ireland.

Job Description:

This role will  provide ongoing support to the VWFS Fleet Sales team and the wider business to ensure the smooth and efficient  running of the Fleet Sales team as a whole. This includes creating quotations, monitoring the  “fleet sales support”  inbox, responding to internal and external requests.

Key Responsibilities:

• Manage  the  pipeline,  renewals  &  end  of  term,  update  with  most  recent  delivery  information updates by communicating with the Fleet Key Account Managers, Dealers and Remarketing.
• Manage  all  incoming  leads  by  validating,  sorting  and  distributing  them  to the KAM’s, following up, gathering feedback and processing reporting based on the results.
• Support the RAC process running quotations, product set up and reporting
• Provide, develop  and  automate  accurate  and  up  to date Direct Fleet  reporting 
• Ownership of the Direct Fleet teams Risk Register & user access manager
• Track all pricing changes by customer & keep update to stock list by Brand
• Responsible for Direct fleet volume planning in yearly Planning rounds & multiple forecasts
• Four-eye support for remarketing pricing and analysis
• Manage large fleet account work by scheduling, preparing  and  distributing  monthly statements, specialist invoice processing and other ad hoc requests.
• Provide tender support to the Fleet Sales team by validating pricing and running quotations based on the requested terms.
• Provide  support  during  system  testing  (Regression,  UAT  and  CR  requests)  by  creating  scripts, executing tests, updating the system with feedback and defect processing.
• Providing ad hoc support as required by the Direct Fleet team. 

Key Requirments:

• Experience within the automotive – fleet business
• Proven attention to details
• Strong communication and interpersonal skills
• High level of motivation, flexibility, drive and personal commitment
• Well organised and capable of working under pressure / to deadlines
• Excellent computer (MS-Office – especially Excell & PowerPoint) skills 

Terms & Conditions

This is a full time 12 month secondment position.

A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.  

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com 

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles). With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has become one of the largest car finance providers in Ireland.

Reports to:

Managing Director – Front Office

Objective:

The Head of Sales is supported to deliver the Volkswagen Financial Services (VWFS)  strategy through ensuring its commercial success. This will be achieved by collaborating with all customer channels and steering the Sales & Direct Fleet functions to reach strategic sales objectives by successfully managing the relationship between Volkswagen Group Ireland (VWGI) Dealer Network and VWFS.  In addition, representing the sales function interests at Brand, HQ and in local Projects.  The ultimate goal is to generate loyalty and a profitable relationship between the client, the dealer, the brands of the VWGI and VWFS.

Key Accountabilities:

• Drives Sales Strategy across VWFS – identifying new opportunities within sales; develops and implements dealer incentivisation schemes
• Steers the sales function –
• Develop sales performance and manages campaign success.
• Designs develops sales KPI’s reports/dashboards.
• Designs and re-designs geographic areas as well as frequency of visits based on dealer volume, distance and (multi) brand approach.
• Leverages digitalisation initiatives to reduce current recurring activities of field sales force.
• Drives the Sales support and training unit – ensuring sales compliance.
• This role is a pre-approved controlled function role (PCF-17) as defined by the Central Bank Reform Act Regulations 2011 and will be required to comply with the necessary Fitness and Probity obligations.
• Member of the VWFS Board of Management

Tasks:

 1. Delivery of VWFS Annual Sales KPI’s for Dealer Sales and Direct Fleet channels – incl. volume, new car finance penetration, used car volumes, multi-brand approach, dealer lease volumes, service plans, VAPS penetration and margin management.

2. (a) Determine and deliver the Sales strategic approach in coordination with the Senior Leadership Team.

 (b) Implements sales compliance guidelines on market level by defining and delivering the dealer network training strategy (with the Dealer trainer) through GAP analysis, Mystery Shopping and support rollout of new products and services through training programmes; and

 (c) Professionally represents and consistently implements VWFS strategy, philosophy, products and market approach at all times.

3. Develop and effectively manage relationships across VWGI dealer network, VWGI, internal departments and external third parties.

4. Acts in a leadership role to coach, motivate and drive the development of the Sales, Direct Fleet and Training Team through side-by-side coaching, performance appraisals and team meetings. Provides field support to the Sales Team in proactively managing Dealer relationships.

5. Responsible for Dealer Sales and Direct Fleet performance, including training impact monitoring, ensuring that deviations from budget are understood, managed and remedial actions are documented and implemented successfully.

6. Annual negotiation, management and delivery of sales and planning targets with and through the Dealer Network. Develop, adapt and implement Dealer incentivisation schemes.

7. Drive change and efficiencies through constant review of performance and activity. Delivery of initiatives and strategic projects (e.g. Project One, Sales Leasing Leads, Dealer Framework Agreement, Regulatory Changes).

8. Identify market opportunities through the delivery and analysis of detailed competitor analysis (product, process, systems) and market intelligence. Provide qualified market and dealer feedback to support stakeholder steering by Senior Management.

9. Represent the Dealer as a customer, as a member of Management Board.

10. Ensure compliance with all regulations associated with specified function under the Central Bank’s Minimum Competency Code.

11. Plan and direct commercial strategies of the Direct fleet business unit, according to the needs of the fleet segment, to achieve the objectives of unit sales, penetration and profitability.

12. Establish business relationships with strategic fleet customers, with a vehicle fleet greater than 10 units, in accordance with the company's code of ethics to develop their loyalty and achieve a profitable long-term business relationship.

13. Develop and deliver VWFS IE’s used car growth strategy. 

Level of decision-making power/authorisation (competence):

• Resource Requests and Allocation
• Budgetary Control and achievement of specific sales volumes
• Member of the board of management of VWFS
• Shaping and driving the Sales Strategy and Dealer Incentivization schemes
• Critical thinker – data analysis; reporting
• Senior Relationship Management with Dealer Network
•  Develop and establish strategy of Direct Fleet to accomplish market-specific Fleet sales and profit targets.
• Coordinating efforts between support functions on market level, e.g., Controlling, HR
• Perform roll-out of new products
• Execute business initiatives and perform rollout of new products

Requirements for the position: education/further training/experience:

• At least 10 years Sales Leadership experience with strong business acumen and gravitas gained in the Financial Services and /or Insurance Industry or similar environment.
• Strong people management with ability to manage and motivate a sales team with diverse functional roles to achieve sales volume targets.
• Educated to Degree level/MSc level in a relevant Business/Marketing/Sales discipline.
• Assertive, proactive communicator with excellent interpersonal skills.
• Innovative and critical thinker – with the ability to develop sales programmes and initiatives to deliver sales volume targets.
•  Proven track record in negotiation skills and ability to perform under pressure in a fast-moving environment.
• Meets the Minimum Competency Requirements of the role (as determined by Central Bank of Ireland) and maintains a track record in continuous professional development CPD.
• Experience working at senior leadership team level – team player with collaboration skills to deliver a shared vision.
• Work experience: Commercial, Finance-risk, Insurance, marketing, after sales, customer care and fleet management areas.
• Experience in developing and rolling out of Insurance Intermediary activities desired but not required. 

Background:

Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, VWFS Ireland has quickly become the largest car finance provider in Ireland.

Job Description:

Volkswagen Financial Services is seeking an experienced and dynamic Collections Manager to lead our team of Collections agents. The role holder will be responsible for defining Collections strategy and maximising Collections activities across all product streams, ensuring revenue protection and high customer satisfaction. This role requires strong management skills, strategic thinking and a deep understanding of collection and pre legal debt process within the financial service sector. The role holder will have strong experience of regulatory compliance in relation to Collection process. 

Key Responsibilities:

• Develop and implement effective collection strategies to minimise overdue accounts and bad debt while ensuring compliance with all regulatory requirements
• Manage and mentor a team of internal collection agents to achieve collection targets and maintain high performance standards.
• Monitor and analyse collection performance activities to identify trends and opportunities for improving revenue protection and recovery rates in line with Risk process.
• Maintain positive relationships with customers addressing concerns in a professional and empathetic manner, achieving best outcomes.
• Define performance targets for collections team and regularly review their progress to achieve individual and team goals
• Develop engagement strategy that supports customers to manage their debt and achieve best outcomes, including vulnerable customers
• Prepare regular reporting dashboards on collection activities, performance metrics and revenue recovery, presenting findings to senior management and recommending actionable insights or highlighting risk events.
• Manage the pre-legal process and the legal relationship with vendor
• Ensure all collection activities comply with relevant laws, Central Bank regulations, Internal audit standards and company policies.
• Manage the Accounts Receivable process across all products
• Continuously evaluate and improve collection process, system and policies to enhance productivity and effectiveness
• Manage Collections activity in regard to all strategic and regulatory project and change topics as required
• Work closely with all key stakeholders to align collection efforts with the overall business objectives.

Key Personal Requirements:

• 5 + years’ Collections management experience, in a Central Bank regulated financial service environment. This is a CF3 role under the Central Bank Fitness and Probity regime.
• Minimum Competency Code requirements - Qualified QFA loans (required)
• Degree in Business or Finance related discipline (required)
• Excellent verbal and written communication skills with the ability to articulate and document the rationale for decisions, an ability to manage difficult conversations and problem solving capabilities
• Strong experience in debt management and pre legal collection
• Demonstrable experience in legal vendor management
• Relevant and extensive regulatory knowledge for Collections and Recoveries process.
• Strong ability to manage customers for best outcomes, particularly those with deteriorating financial positions or vulnerable customers
• Strong leader, managing for best individual and team performance
• Analytical skills – the ability to use and interpret data to drive strategy and solutions
• Strong process and change management experience 
• Ability to build and maintain strong stakeholder relationships 

Terms & Conditions:

This is a permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its Brands.

The products and services of Volkswagen Financial Services Ireland (VWFSI) range from the financing of new and used vehicles of all the Group's brands to dealer wholesale funding to Leasing and Service Plans.

Job Description:

A vacancy has now arisen for a Fleet and Aftersales Administrator within the Operations Department of Volkswagen Financial Services. 

Key Responsibilities:

• Monitor and process the work stream of claims via the Aftersales platform in line with SLA
• Authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer’s service requirements and VWFS budgetary controls within authority levels.
• Ensure the department KPI’s in the area of cost control, response times are adhered to at all times.
• Maintain all records and paperwork relevant to the function, ensuring they are accurate and up to date at all times.
• Act as a key point of contact for the Customer and Dealer to ensure that customer queries are dealt with in an efficient, timely and professional way, seeking best outcome for our customers.
• Communicate across all stakeholders effectively to maximize customer service and keep vehicle downtimes to a minimum.
• Assist other teams within Volkswagen Financial Services as required with a flexible and adaptable approach.
• Manage Service, CVRT and NCT bookings for lease customers in an efficient manner.

Key Role Requirements:

• Able to work on your own initiative and as part of a team with a proactive approach, confident, competent and forward thinking.
• Enthusiastic, demonstrating a desire to learn and progress.
• Experience in automotive aftersales administrative environment an advantage
• Proven excellent administrative skillset, with high focus on attention to detail 

Essential Role Requirements:

• Degree in Business or Finance desirable.
• A demonstrable ability and disciplined approach to working in a high volume, customer focused environment, achieving service levels
• Excellent verbal and written communication skills with the ability to articulate and document the rationale for decisions.
• Ability to problem solve
• Professional ability to deal with key stakeholders and customers
• Ability to work collaboratively with colleagues 

Terms & Conditions:

This is a Permanent Part time role. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com. 

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description:

This role will be critical to the successful day to day running of the Underwriting Department. Reporting directly to the Underwriting Manager, the successful candidate is primarily responsible for making credit decisions on potential VWFSI customers introduced by Volkswagen group retailers and must display strong analytical skills and have the ability to make credit decisions under pressure in line with VWFSI credit policy.

Key Responsibilities:

• Contribute to a fast paced Credit Department continuously implementing our company values to ensure the team operates efficiently and successfully. 
• Underwrite retail and lease finance applications within a delegated underwriting authority.
• Control the quality of the business approved by ensuring retail policy, procedures and guidelines are being adhered to at all times.
• Identify and potentially implement process and system improvements for the fleet and retail business in line with our efforts to continuously improve the service and products we provide.
• Make recommendations on applications above delegated underwriting authority and present to team management.
• Prepare credit applications with recommendations above delegated underwriting authority and present to credit committee where necessary.
• Strong interpersonal and communications skills with an ability to deliver on a range of responsibilities through collaboration with colleagues across the team and wider business.
• Establish and develop relationships with all key stakeholders within the business and beyond to maximise all new business opportunities.
• Other ad hoc duties as required.

Qualifications & Experience:

• Financial Services qualification or equivalent desirable but not a necessity.
• FCCC in compliance with the Minimum Competency Requirements (MCR) as per the Financial Regulator (if not already accredited, accreditation must be completed while on the job.)
• 3 yrs minimum Underwriting experience desirable
• Professional/ technical knowledge/analytical thinker
• Computer skills: Knowledge of MS Office products; MS Excel intermediate
• Language skills: Fluency in English (written and spoken) 

Terms & Conditions:

This is a permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate

How to Apply:

Please apply to careersdublin@vwfs.com.

Background

Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, VWFS Ireland has quickly become the largest car finance provider in Ireland.

Job Description

This is an exciting opportunity to join a dynamic team responsible for the management and development of the commercial relationship between VWFSI and its 6 Brand partners in Ireland (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles).

Reporting to the VWFS Brand & Planning Manager, the Planning & Performance Specialist will provide a key support to the monitoring and steering of VWFS IE Commercial performance. The role will be responsible for provision of reporting and analysis to maximise success of VWFS IE. The role will also support the commercial planning process, preparing future sales planning to the business. The role requires engaging with numerous internal and external stakeholders across multiple departments within VWFSI and VGI. 

The Role will have the following responsibilities 

• Provide weekly/ monthly/ ad hoc sales reporting and analysis across all Business Streams, Products and Brands
• Responsible for provision and interrogation of performance reporting and market analysis to identify trends, insights and commercial opportunities
• Measure, monitor and evaluate the performance of VWFS including sales performance vs targets
• Support with Commercial Sales Steering function of VWFS IE by gathering and analysing market intelligence, identifying performance trends and provide insights to management to support the commercial steering of VWFS
• Responsible for preparation of VWFS IE Commercial planning requirements including preparation of monthly sales forecasts and long term planning projections

Key Role Requirements:

• Degree in Business/Strategy/Economics/Statistics (or related discipline) required
• 4+ years’ experience in a Financial Services or similar industry required
• Excellent analytical and numeric ability – production, analysis and representation of data in a clear manner to facilitate commercial decision making
• Excellent communication skills and proven ability to translate detailed analysis to key business insights at senior level
• Working knowledge of MS Office with particular emphasis on advanced Excel and Powerpoint
• Fluent English (written and spoken).

Person Requirements:

• Strong numerical competence with the ability to interpret sales trends
• Comfortable working in a fast-paced environment while still retaining an excellent level of quality and attention to detail
• Capable of working under pressure to achieve deadlines
• Proven ability to work on own initiative as well as part of a high performing team
• Excellent interpersonal & verbal communication skills
• Well organised & structured thought processes 

Terms & Conditions

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:  

If you are interested in this role, please send your CV to our career mailbox: careersdublin@vwfs.com