The service is currently unavailable. Please try again later.

- Personal Customers
- Business Customers

COVID-19 - Queries Relating to your Repayments

Dear Customer,

Given the unprecedented situation we find ourselves in as a result of COVID-19, we want to assure you that here at Volkswagen Financial Services Ireland that we are committed to supporting our customers so that you can focus on the most important issue, keeping you and your family safe and healthy.

If you have a query which relates to your repayments, please complete the below form and one of our customer care team will be in touch with you as soon as possible.

COVID-19 Repayment Query Form

First Name *

This field is mandatory and must be filled in.

Last Name *

This field is mandatory and must be filled in.

Email *

This field is mandatory and must be filled in.

Date of Birth *

This field is mandatory and must be filled in.

Registration Number *

This field is mandatory and must be filled in.

Brand of Vehicle *

This field is mandatory and must be filled in.

Agreement Number

This field is mandatory and must be filled in.

Your message *

This field is mandatory and must be filled in.

* Mandatory fields (must be completed)

I accept submission of my data above being processed in line with the VWFS Privacy Statement.

* I accept.

This field is mandatory and must be filled in.

“Volkswagen Financial Services Ireland is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.com.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.”